FAQ

Yes, at Baydress , we pride ourselves on offering high-quality products. Our clothing and accessories are made from carefully selected materials, and each piece goes through rigorous inspection before being shipped. You can rest assured that you are receiving a durable, beautiful product that is built to last.

Absolutely! All the photos presented on Baydress are taken in studio with our real products. So you will receive exactly what you see on our site, without any bad surprises.

We know that finding the right size is essential. That's why every product on Baydress comes with a detailed size guide to help you choose the ideal size. If you have any doubts, our customer service is available to advise you and answer all your questions.

We promise to ship your order within 1-3 business days , and delivery usually takes 5-9 business days depending on your location. You will receive a tracking number to track your package in real time.

At Baydress , we offer a 14-day return policy . If an item doesn't suit you, you can return it without any hassle and get a quick refund. Returns are easy and stress-free!

Yes, we take care to select materials suitable for sensitive skin. All our jewelry is nickel-free and hypoallergenic, to ensure that you can wear it comfortably, even with sensitive skin.

Absolutely. Baydress uses 100% secure payment solutions with SSL encryption, which ensures that your banking information is protected at every stage of your purchase.

As soon as your order is shipped, you will receive an email containing a tracking number . You will be able to follow the progress of the delivery in real time directly on the carrier's website.

If you need to cancel or change your order, please contact us promptly at info@baydress.com . If your order has not yet shipped, we will do our best to make the necessary changes.

Shipping costs are calculated based on your location and the weight of your order. They are clearly indicated before you validate your purchase, and we regularly offer promotions with free shipping from a certain purchase amount.

We accept payments by credit cards (Visa, Mastercard, American Express) , as well as PayPal . Our payment systems are completely secure to protect your transactions.

Your items will be carefully packaged in a secure parcel to ensure they arrive in perfect condition. If you order jewelry, they will be delivered in neat packaging, ideal for gifting or personal use.

Of course! Our customer service team is available to answer all your questions. You can contact us by email at info@baydress.com , and we promise to respond to you as soon as possible.